Remote Control Assistance (Remote Support)

Not all IT and Computer problems need to be fixed at your home/office or at our workshop. Many problems can be fixed by remote support. If not they may need an onsite support call.

Our computer technicians can help with remote support for selected clients with prearranged agreements or by ad-hoc clients paying over the phone by credit card.

Remote Control Session are chargeable in 15 minute increments at:

$39 (M-F, 8am to 5pm GMT+8) per 15 mins

$42 (M-F, 5pm to 10pm GMT+8)) per 15 mins.


Joining a Remote Session

Windows Repairs Remote Support

Windows 10

Use the built in “Quick Assist” built into Windows 10

Type “Quick Assist” in the bar (bottom left of screen) or right click on the windows icon, choose “run” and then enter “quickassist”

When the following window appears

remote

 

Now contact us and by email on support@itguyswa.com.au or call 08 6118 2601 and ask the to provide the Quick Support code. One you enter the code that will allow us to take control of your windows 10 computer

Windows 7

For 7 Computers click here… and Request a Support Session

request support

By entering your email address and clicking on “Start New Session”

Download the remote viewing software and run it,

Once installed,  email us on support@itguyswa.com.au or call 08 6118 2601 and ask the to connect

Apple Computers

 

apple mac repairs remote support
For Apple Computers click here  which will start a download of the Teamviewer application. Teamviewer will be downloaded which you need to run and trust the installer.

Once installed, Teamviewer will give you an ID and a password. email or call us with those details so we can commence the session. Contact us on support@itguyswa.com.au or call 08 6118 2601


If you still need an onsite support visit, please click here, for details of our Onsite Support Service

Need more help?

Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support.

If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call:

08 6118 2601 

Microsoft Silver Cloud Partner

For instant remote control sessions, follow the instructions found on this page