Remote Control Assistance (Remote Support)
Not all IT and Computer problems need to be fixed at your home/office or at our workshop. Many problems can be fixed by remote support. If not they may need an onsite support call.
Our computer technicians can help with remote support for selected clients with prearranged agreements or by ad-hoc clients paying over the phone by credit card.
Remote Control Session are chargeable in 15 minute increments at:
$39 (M-F, 8am to 5pm GMT+8) per 15 mins
$42 (M-F, 5pm to 10pm GMT+8)) per 15 mins.
Joining a Remote Session
Use the built in “Quick Assist” built into Windows 10
Type “Quick Assist” in the Search bar (bottom left of screen) or right click on the windows icon, choose “run” and then enter “quickassist”
When the following window appears
Now contact us and by email on email@example.com or call 08 6118 2601 and ask the technician to provide the Quick Support code. One you enter the code that will allow us to take control of your windows 10 computer
By entering your email address and clicking on “Start New Session”
Download the remote viewing software and run it,
Once installed, Teamviewer will give you an ID and a password. email or call us with those details so we can commence the session. Contact us on firstname.lastname@example.org or call 08 6118 2601
If you still need an onsite support visit, please click here, for details of our Onsite Support Service
Need more help?
Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support.
If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at email@example.com or call:
For instant remote control sessions, follow the instructions found on this page